Last updated: 1st May 2024
Welcome to WetWatches, your destination for authentic vintage watches sourced from around the world! We take pride in curating a collection of unique timepieces that have been meticulously serviced and restored to ensure they are in excellent running condition. Please read our Refund & Return Policy carefully to understand how we handle refunds, returns, cancellations, and exchanges.
1. **Refunds**
We offer refunds only in the following circumstances:
– The item received is defective or damaged.
– The wrong item was shipped.
– The item does not match the description provided on our website.
2. **Returns**
We accept returns for store credit or exchange within 3 days of the purchase date. To be eligible for a return, the item must be in its original condition, unworn, and with all tags and packaging intact.
3. **Defective or Damaged Items**
If you receive a defective or damaged item, please contact us immediately with photos of the issue. We will provide instructions for returning the item and will either offer a replacement or issue a refund.
4. **Return Shipping**
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective/damaged item). We recommend using a trackable shipping method and retaining proof of postage.
5. **Cancellation Policy**
Orders can be canceled within 3 hours of purchase if the item has not yet been shipped. Once an item has been shipped, the refund will be processed according to our refund policy.
6. **Payment Methods**
We accept payments via Stripe and PayPal. Stripe is used for credit/debit card payments, while PayPal offers additional payment options. Please ensure your payment information is accurate to avoid processing delays.
7. **Non-Returnable Items**
Certain items are non-returnable, including:
– Items that have been worn, altered, or damaged by the customer.
– Customized or personalized items.
– Items purchased during promotional sales or clearance events.
8. **Condition of Vintage Watches**
Our vintage watches are accurately depicted with detailed images and descriptions on our website. We cannot accept returns or issue refunds based on personal preference or changes of mind after receiving the item.
9. **Contact Us**
If you have any questions or need assistance regarding refunds, returns, or exchanges, please contact us at info@wetwatches.com or through our website’s contact form. We are here to help and ensure your satisfaction with every purchase.
By making a purchase on WetWatches.com, you agree to comply with the terms outlined in this Refund & Return Policy. We reserve the right to modify or update this policy at any time, so please review it periodically for changes.
Thank you for choosing WetWatches for your vintage watch needs. We appreciate your business and look forward to serving you!